Terms of Service
Last updated: December 18, 2025
Introduction and Acceptance
Welcome to Swift Shine. These Terms of Service govern your use of our website and cleaning services. By accessing our website or engaging our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Service Overview
Services Provided
Swift Shine offers professional residential cleaning services. Our services include, but are not limited to:
- • Express Refresh Clean - focused 90-minute cleaning sessions
- • Last-Minute Rescue Service - priority emergency cleaning
- • Weekly Maintenance Cadence - scheduled recurring services
Service Limitations
Services are subject to availability and scheduling. We reserve the right to refuse service or cancel bookings under certain circumstances, including but not limited to unsafe working conditions or inappropriate client behavior.
Service Usage Terms
1. Acceptable Use
When using our services, you agree to:
- • Provide accurate information when booking services
- • Ensure safe and accessible working conditions for our staff
- • Treat our team members with respect and professionalism
- • Secure valuables and inform us of any special requirements
- • Provide access to necessary utilities and cleaning areas
2. Prohibited Activities
You may not:
- • Misuse our services or interfere with service delivery
- • Engage in harassment or inappropriate behavior toward staff
- • Provide false or misleading information when booking
- • Attempt to hire our staff members for personal employment
- • Use our services for illegal activities or purposes
3. Service Access Requirements
To use our services, you must be at least 18 years old or have parental consent. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
Booking and Scheduling
Service Requests
Booking requests can be made through our website contact form or by other available means. All bookings are subject to availability and confirmation by Swift Shine.
Cancellation Policy
Cancellations must be made at least 24 hours in advance of the scheduled service time. Late cancellations may be subject to fees as outlined in our service agreement.
Rescheduling
Services can be rescheduled based on availability. We will make reasonable efforts to accommodate rescheduling requests made in advance.
Service Times
Scheduled service times are approximate. Actual service duration may vary based on property condition and specific requirements.
Payment and Pricing
Payment terms and pricing information:
- • Prices are quoted in USD and are subject to change with notice
- • Payment is due upon completion of services or as otherwise agreed
- • Additional charges may apply for services beyond the standard scope
- • Recurring service plans are billed according to the agreed schedule
- • Late payment may result in service suspension or additional fees
Service Availability and Modifications
Service Uptime
While we strive to maintain consistent service availability, scheduling is subject to team capacity and may be affected by factors beyond our control such as weather, emergencies, or staff availability.
Service Changes
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes when possible.
Geographic Limitations
Services may be limited to specific geographic areas. We reserve the right to decline service requests outside our operational area.
Intellectual Property Rights
Content Ownership
All content on our website, including text, graphics, logos, and images, is the property of Swift Shine or our licensors and is protected by copyright and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms of Service.
Restrictions
You may not reproduce, distribute, modify, or create derivative works from our website content without express written permission from Swift Shine.
Disclaimers and Limitation of Liability
Service Disclaimer
Our services are provided on an "as is" and "as available" basis. While we strive for excellence, we make no warranties or representations about the completeness, accuracy, or suitability of our services for your particular needs.
Limitation of Liability
To the maximum extent permitted by law, Swift Shine shall not be liable for:
- • Indirect, incidental, or consequential damages
- • Loss of profits, data, or business opportunities
- • Damages resulting from service interruptions or delays
- • Pre-existing damage or issues not reported before service
Client Responsibilities
Clients are responsible for securing valuables, informing us of fragile items, and reporting any concerns immediately. We are not liable for undisclosed pre-existing damage or items not properly secured.
Termination
Either party may terminate service agreements with appropriate notice:
- • Clients may cancel services according to our cancellation policy
- • We may terminate services for violation of these terms
- • Recurring services can be cancelled with appropriate notice
- • Outstanding payments remain due upon termination
Governing Law and Disputes
These Terms of Service are governed by and construed in accordance with applicable local laws. Any disputes arising from these terms or our services will be resolved through good faith negotiation first.
If disputes cannot be resolved through negotiation, both parties agree to seek resolution through mediation or arbitration before pursuing legal action, where permitted by law.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on our website with an updated "Last updated" date.
Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.
Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable.
Contact Us
If you have questions about these Terms of Service, please contact us: